{"id":7002,"date":"2023-04-06T22:48:13","date_gmt":"2023-04-06T13:48:13","guid":{"rendered":"https:\/\/www.drsinter.com\/%ec%9e%90%ec%a3%bc%eb%ac%bb%eb%8a%94%ec%a7%88%eb%ac%b8\/"},"modified":"2024-03-30T21:09:55","modified_gmt":"2024-03-30T12:09:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.drsinter.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;397&#8243; bg_position=&#8221;center center&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;150px&#8221; bottom_padding=&#8221;110px&#8221; top_padding_tablet=&#8221;80px&#8221; constrain_group_3=&#8221;yes&#8221; bottom_padding_tablet=&#8221;80px&#8221; 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gradient_type=&#8221;default&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text css_animation=&#8221;none&#8221;]\n<div class=\"subpage-subtitle\">SERVICE<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][nectar_responsive_text font_size_desktop=&#8221;45&#8243; font_size_phone=&#8221;30&#8243; class_name=&#8221;subpage-title&#8221;]\n<p style=\"font-weight: bold;\">Customer Support<\/p>\n[\/nectar_responsive_text][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;none&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#f7f7f7&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;10px&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;10px&#8221; top_padding_phone=&#8221;5px&#8221; constrain_group_5=&#8221;yes&#8221; bottom_padding_phone=&#8221;5px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;right&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]<span class=\"subpage-sitemap\"><a href=\"\/\">HOME<\/a>\u00a0 &gt;\u00a0 Customer Support\u00a0 &gt; FAQ<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;95&#8243; bottom_padding=&#8221;0&#8243; 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accordion_starting_functionality=&#8221;default&#8221;][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How are hours measured and refund policy?&#8221;][vc_column_text el_class=&#8221;qna-content&#8221;]Additional expenses for business trips outside Seoul and the nearby Gyeonggi-do area (such as travel and accommodation costs) will be incurred, with rates set based on departure from and arrival back in Seoul.<br \/>\n* A 150% surcharge of the original cost will be applied for work hours after 10 PM and before 8 AM (including hours when it is impossible to travel by the first public transport).<br \/>\n* Cancellation fees will be charged for interpreting requests.<\/p>\n<p>\u2013 100% of the interpreting fee as a penalty for cancellation on the day of the event or the day before.<br \/>\n\u2013 50% of the interpreting fee as a penalty for cancellation 3 days before the event.<br \/>\n\u2013 20% of the interpreting fee as a penalty for cancellation 7 days before the event.<\/p>\n<p>* For amounts under $1,000 USD, payment is required in full in advance.<br \/>\n* For amounts exceeding $1,000 USD, the principle is 50% advance payment and 50% deposit by the next day after the event ends. (If the next day is a weekend, then by the next Monday of that week)<br \/>\n* In case of delayed payment due to the client\u2019s circumstances, a maximum of 7 days after the event\u2019s conclusion is allowed as the deadline (50% advance payment is mandatory).<br \/>\n* Costs for the reserved time cannot be refunded if the event ends earlier than scheduled.<br \/>\n* For schedules lasting more than one day, a minimum daily business maintenance fee of $700.<br \/>\n* When broadcasting on external platforms such as YouTube or posting on websites, if only the interpreter\u2019s voice is used, a 1.5 times charge applies; if the interpreter\u2019s face is shown, a double charge applies.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;How long does it take for my translation job to be done?&#8221;][vc_column_text el_class=&#8221;qna-content&#8221;]A translator typically translates about 1,500 to 2,000 words per day.<\/p>\n<p>Due to constant quality checks to ensure there are no errors in the translation and that the correct expressions are used, the maximum amount of work that can be done in a day is about 2,000 words.<\/p>\n<p>The maximum workload may vary depending on the nature and difficulty of the document.[\/vc_column_text][\/toggle][toggle color=&#8221;Accent-Color&#8221; heading_tag=&#8221;h3&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;It&#8217;s a sensitive material. 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